You have 30 days from the date you received the item. Items must be in new condition, not opened from shrink wrap, and not installed on vehicle. The package must be returned to us in the original, unopened, undamaged carton. A picture of the carton will be required to show proof of perfect condition before the return authorization will be issued.

Yes. Contact us at contact@sixxabrake.com and we will issue a return authorization number and return instructions. It could take up to 5 days before the RGA is issued.

You, the customer, will pay for the return shipping cost unless the return is due to our error, then we will pay for the return shipping.

Contact us and we will sort out the issue. You are responsible to pay the return freight. Please consider we can't guarantee data on Google or any other search engines, as part number look up for many vehicles can be confusing.

It is unlikely you will receive the wrong part as we encourage you to review pad diagrams on SIXXA website before purchasing to ensure proper fitment (very important). There can also be many OES changes that may occur over the lifespan of the vehicle, it can happen! And we’re sorry. If it was our error, contact customer service and we will apologize, sort out the issue and ship you the correct part right away. If you ordered the wrong part, SIXXA will not charge a restocking fee and exchange it for the correct part. You are responsible for any price difference and all shipping charges. If a refund is desired, a 10% restocking fee will be assessed and the product must be returned at your expense.

If a product is truly defective, we’ll get you a new set, right away, through the manufacturer's warranty policy. If the damage is a result of shipping, (which unfortunately does happen) let us know. Damage happens infrequently, but we are experienced in resolving damage claims. You’ll need to keep cartons and packaging material for inspection by the freight carrier. And please include pictures when you contact us as it makes it simpler and faster to resolve.

We will deduct a 10% restocking fee on all non-defective returns.

1. Contact us to describe the issue and get your RGA (return goods authorization) number. The RGA is good for 30 days.

2. Items must be perfect and in new and sellable condition.

3. Pack the part(s) in the original manufacturer's carton with all items including pads, clips and grease. All returns need to include the original carton and all related hardware.

4. Please use a sturdy shipping box, carefully pack your return with packing material and use packaging sealing tape to seal the box. We do not recommend shipping the return, back to us in the original shipping box, as they were not designed for the crazy stress of shipping.

5. Write the RGA number on the outside of the box with a thick marker.

6. Send your return to the address we give you at the time we issue the RGA.

7. We advise purchasing shipping insurance and tracking as we cannot be liable if the package never arrives.

8. Please provide a Tracking Number so we can trace the package.
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Please call or text 817/932-2883 and communicate with customer service. Our orders ship promptly, but if your order has not been shipped, we will cancel it. Once the order is shipped, the normal return policy applies.

Call or text 817/932-2883 first. We can then advise the best approach for the situation. Refused packages are considered an unauthorized return (no RGA number). Any product shipped back to us without previous authorization will be refused

Once we receive your return it takes approximately 10 business days to process if the proper procedures were followed plus a couple of days for the refund to go into your account.

Unfortunately, no. That’s why we recommend Shipping insurance and tracking.

Visit our WARRANTY page for details.